Frequently asked questions
Find answers to common questions about our services
Booking and pricing
How is my price calculated?
We calculate based on your home size, number of rooms, and service type. Add-ons like carpet cleaning are priced separately.
Do I need to be home?
No, we just need a way to access your home. Most clients leave a key or unlock the door.
How do I use the ANI25 promo code?
Enter ANI25 on the price screen during your quote for $25 off any service through end of year.
Is sales tax included?
No, sales tax is added at checkout. Your quote shows the pre-tax price.
The clean
What's included in a standard clean?
Kitchen counters and appliances, bathrooms, bedrooms, and living areas.
Do you bring your own supplies?
Yes, we bring everything needed unless you prefer us to use yours.
What if I have pets?
Let us know during booking. We're pet-friendly and will take extra care.
Will I get the same cleaner?
We assign the same cleaner when possible to build a relationship and ensure consistency.
Policies
What's your cancellation policy?
Cancel or reschedule free up to 48 hours before your appointment.
What if something's missed?
We offer a 24-hour re-clean guarantee at no charge.
What if something breaks?
We're fully insured. Let us know immediately and we'll make it right.
Payment
When am I charged?
Payment is collected during booking for upfront bookings, or as specified in your service agreement.
What payment methods do you take?
We accept all major credit cards and digital payments through our booking system.